I want you to be informed and confident in your decision making so it's time for some transparency. Here's what other people are asking:

What methods do you use when training?

I am a positive reinforcement trainer which means I use rewards based, force-free training methods. I will use the most suitable reinforcement for your dog, that is, something that they like and will find motivating. Most commonly this will involve food rewards. Don't worry, we can still work with dogs that are on a special diet.

What qualifications do you have?

My nationally recognised Australian qualifications include:
Certificate IV in Companion Animal Services Canine Behaviour & Training
TAFE Statement in Advanced Canine Behaviour
TAFE Statement in Behaviour Modification and Rehab of Dogs & Cats
TAFE Statement in Canine Behaviour Assessment

My international courses include:
International Association of Animal Behaviour Consultants: Animal Behaviour Consulting
Karen Pryor Academy: Puppy Start Right Instructor
Dr Ian Dunbar: Sirius Dog Trainer Academy

Are you a member of any professional organisations?

I am a current member of the Pet Professional Guild Australia

The Pet Professional Guild is a membership organisation representing pet industry professionals who are committed to results based, science based force-free training and pet care.  Pet Professional Guild Members Understand Force-Free to mean: No Shock, No Pain, No Choke, No Fear, No Physical Force, and No Compulsion Based Methods are ever employed to train or care for a pet.

I am a current member of the Association of Pet Dog Trainers Australia

The Mission of the APDT is to enhance the human-dog relationship by educating trainers, other animal professionals and the public, and advocating dog friendly training. All dogs are effectively trained through dog-friendly techniques and therefore are lifelong companions in a relationship based on mutual trust and respect.

What suburbs do you service?

Private in home dog training lessons are available in the following suburbs:

Abbotsbury Agnes Banks Austral Badgerys Creek Berkshire Park Bossley Park Bringelly Caddens Cambridge Gardens Cambridge Park Carnes Hill Castlereagh Cecil Hills Cecil Park Claremont Meadows Colyton Cranebrook Eastern Creek Edensor Park Emerton Emu Heights Emu Plains Erskine Park Glenmore Park Horsley Park Jamisontown Jordan Springs Kemps Creek Kingswood Kingswood Park Leonay Leppington Lethbridge Park Llandilo Londonderry Luddenham Middleton Grange Minchinbury Mount Druitt Mount Vernon Mulgoa North St Marys Orchard Hills Oxley Park Penrith Prairiewood Regentville Ropes Crossing Rossmore Shalvey Shanes Park South Penrith St Clair St Marys Tregear Wallacia Werrington Werrington County Werrington Downs West Hoxton

My suburb isn't listed, can you still help me?

Please contact me, I may be available to service other suburbs but additional travel fees apply. I may also be able to give you a referral to another professional trainer if I'm unable to help.

What exactly will happen to my dog when she gets it right?

She will receive a reinforcer to increase the likelihood of that behaviour happening again. Remember it’s only reinforcing if your dog likes it. So, for performing the correct behaviour we will give her something she likes and finds motivating, usually a piece of food, but it can be a toy, a game, a pat or verbal praise. Using this method is safe, effective and easy to use. It yields fast, proven results. And best of all your dog will love you for it.

What exactly will happen to my dog when he gets it wrong?

Your dog is not stupid, stubborn, wilful or dominant. They just don’t understand what you want. That does not make them a bad dog who needs correcting. I will never use techniques that hurt or scare your dog. I will never use choker chains, prong collars or e-collars that are illegal to choke, pinch and shock your dog. I will never hit, kick, yell at them or pin them to the ground. An increasing body of scientific evidence says that using punishment like this is unsafe (it can cause side-effects like aggression and fear) and is inhumane.
I will set your dog up for success and make it easier for them to understand.

What professional development do you undertake?

From doctors to engineers and child care workers.. lots of industries, employers and organisations require their employees and members to undertake professional development. Continuing professional development is important because it ensures you remain competent.
As a part of professional development and continuous education I attend conferences, seminars and workshops, as well as read books and journals to stay up to date with the latest developments in canine cognitive science, and follow best practice in canine behaviour modification.
In the last 12 months I have attended the 2017 3 day seminar Bob Bailey, 2017 4 day workshop Terry Ryan chicken training camp, Travelled to the USA for a 5 day workshop, 2018 3 day PPGA conference, just to name a few.

What payment methods do you accept?

I accept payment securely via PayPal. If you have an account with PayPal you can make payments from your linked bank account or credit card. If you do not have a PayPal account you can still make payments with your credit card.

What are your payment terms?

Payment is required upon booking

Do you give refunds?

"No shows" i.e. I turn up for your appointment at your location and you are not there, or I commence class at the stated time and you have not attended, are not eligible for refunds.
Cancellations within 24 hours of a behaviour consultation or private training lesson are not eligible for refunds.
Bookings for consultations and private training sessions may be rescheduled when giving more than 24 hours notice.